Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@curafit.store. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For returns due to a change of mind or other reasons not related to a defective, damaged, or incorrect item, customers are responsible for return shipping costs. If the item you received is defective, damaged, or incorrect, CuraFit will cover the applicable return shipping costs.

You can always contact us for any return question at support@curafit.store.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, we may not be able to accept returns of items that have been worn or used, except where the item is faulty, damaged, incorrect, or where applicable consumer rights require otherwise.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

United Kingdom cancellation rights
If you are a consumer in the United Kingdom, you may have statutory rights to cancel certain online purchases within 14 days after receiving your goods, without giving a reason. These statutory rights are separate from and are not affected by our voluntary 30-day return policy.

Where the statutory cancellation right applies, please contact us within the applicable cancellation period to notify us of your decision to cancel. You must then return the goods in accordance with the instructions we provide. Nothing in this policy limits or excludes any rights you may have under applicable UK consumer law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@curafit.store.

Contact information
For questions regarding returns or refunds, you can contact us at:

CuraFit Compression
275 New North Road, Islington #1679
London, N1 7AA
United Kingdom
Email: support@curafit.store