Refund policy

Refund & Return Policy

At CuraFit, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be returned in its original packaging.
Include any original tags, where applicable.
Be accompanied by proof of purchase.

How to Start a Return

To request a return, please contact our customer support team first.

Email: support@curafit.store

Please include:

Your order number
The reason for your return
Photos of the item (if damaged, defective or incorrect)

Once your request has been reviewed, we will provide complete return instructions, including the correct return address.

Please do not return any items without contacting us first, as unauthorised returns may not be accepted or processed.

Return Shipping

For approved returns that meet the conditions of this policy, return shipping is provided free of charge.

Please wait for our return instructions before sending your item back to ensure your return can be processed correctly.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at support@curafit.store.

Our customer support team will assess the issue and provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Perishable goods
Personalised or custom-made products
Personal care items that have been worn or used (unless faulty)
Gift cards
Clearance or sale items

If you are unsure whether your item is eligible for return, please contact our support team before sending it back.

Exchanges

We gladly accept exchanges.

The quickest way to receive a replacement item is to request a return for your original purchase. Once your return has been approved, you may place a new order for your preferred item.

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods without giving a reason.

To exercise this right, simply contact us at support@curafit.store within the cancellation period.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not yet received your refund, please contact us at:

support@curafit.store

Need Assistance?

If you have any questions regarding returns or refunds, our customer support team is always happy to assist you.

CuraFit Global

Lytchett House
Lytchett Matravers
Poole
BH16 6FA
United Kingdom